Privacy Policy

Effective Date: 10/20/2025
Last Updated: 10/20/2025

1. Introduction
Welcome to Nova Luna Wellness Medical Spa, located at 6640 Van Nuys Blvd. Ste #206, Van Nuys, CA 91405.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

2. Information We Collect
We collect personal information you provide directly through our website or by phone/text, including:
Name, email address, and phone number
Appointment details and preferences
Health or wellness information provided for consultations or treatments
Payment information (processed securely through our payment partners)
Communication records (calls, emails, or text messages)
We may also collect technical information (such as IP address or browser type) to improve our site performance and security.

3. How We Use Your Information
Your information is used to:
Schedule and confirm appointments
Provide treatments and follow-up care
Communicate regarding services, reminders, or updates
Improve our website and services
Maintain compliance with applicable medical and privacy laws
We do not sell or share your personal data with third parties for marketing purposes.

4. HIPAA and Patient Confidentiality
Nova Luna Wellness takes patient confidentiality seriously. Any medical or wellness information you share with us is handled according to HIPAA (Health Insurance Portability and Accountability Act) standards, ensuring secure storage and restricted access.

5. Data Security
We implement reasonable security measures (encryption, secure servers, and access controls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Cookies and Website Tracking
Our website may use cookies or analytics tools to improve user experience. You can manage cookie preferences through your browser settings.

7. Communication Consent
By submitting your contact details, you consent to receive emails, phone calls, or text messages related to your appointments, services, and promotions. You can opt out at any time by replying “STOP” or contacting us directly.

8. Your Rights
You have the right to:
Access, update, or request deletion of your data
Withdraw consent for communications
Request information about how your data is used
Please contact us at info@novalunawell.com
 for any privacy-related requests.

9. Contact Information
Nova Luna Wellness Medical Spa
6640 Van Nuys Blvd. Ste #206
Van Nuys, CA 91405
Call:+1 (310) 670-0281
Text:+1 (818) 455-3450
Email: info@novalunawell.com
Hours: Mon–Fri 10 AM–7 PM | Sat 10 AM–3 PM